IT Associate (based in Athens)

IT Associate (based in Athens)

Job Description

As an IT Associate, you will provide first-level IT end-user support to Hotel employees and guests, in order to ensure that end-user enquiries are addressed in a timely and efficient manner and systematically registered for future reference.

About us 

F Zeen is a fast-growing company, active in luxurious 5* hospitality and construction industry. Recently based in Athens, F Zeen owns projects in Kefalonia and is one of the largest hospitality groups on the island. Projects in development include an exclusive boutique hotel in Athens, and 5* retreats in other Greek Islands. F Zeen started as a family business before evolving to its nowadays potential, and as such it honors the family values and principles.

The driving force behind the success of F Zeen is our people who, with their collective expertise, push us forward. Our culture is built on the principles of autonomy and trust, fostering a supportive working environment. We believe in the importance of personal growth and we believe strongly that this can be achieved via teamwork within an environment that everyone is encouraged to strive for excellence.

If you believe that a company should invest in your continued professional development like we do, and if you are looking for your next challenge, we would like to hear from you.

What you’ll do

  • Check and rectify all the repairs, maintenance and construction works as directed which reflects on the standard of the hotel
  • Ensure that all users are provided with the necessary support during their day-to-day activities
  • Provide day-to-day services to the end-users including the connection of PC’s and laptop’s on the hotel network, managing software deployments, etc. to ensure compliance with pre-defined IT standards and policies
  • Reply to the requests for assistance from end-users, either colleagues or guests, according to the tone of voice and policies and procedures of the Hotel, using both telephone and email
  • Update all call requests and raise the respective tickets, so as to support the provision of an end-user oriented, efficient and cost-effective service to internal clients
  • Provide solutions to simple technical issues of hardware and software while escalating more complex issues to the IT Manager so as to facilitate their fast and accurate resolution
  • Contribute to the training of end-users on basic IT applications
  • Respond to guest and colleague queries in a friendly and efficient manner
  • Ensure the security of all hotel data in accordance with company standards
  • Maintains an updated IT knowledge to enable continuous improvement to the services offered to users
  • Create user accounts when required, allocate necessary access to users
  • Ensure that all requests to the IT Department are logged
  • Maintain client confidence and protects operations by keeping information confidential

 What we are looking for

  • BSc/Ba in Information Technology or relevant field
  • MSc degree in related field will be considered as an advantage
  • Minimum 2 years of relevant proven working experience
  • Excellent command of the English language
  • Organizational skills and the ability to maintain precise records
  • Ability to work collaboratively in a team setting

 What we offer

  • Positive working environment
  • Competitive remuneration package
  • Be part of an ever-evolving organization focused on transformation and innovation
  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
  • Excellent opportunities for career progression

Culture & values

We believe that motivated, happy and driven within the workplace employees, contribute to the maximum in the achievement of our common goal and our guest’s satisfaction. We consider our employees’ needs; we listen to their ideas and we encourage their development. The exceptional high standard services we provide to our guests would not stand out without our people.  

Should you wish to join F ZEEN team, please send us your CV!